This Report Content policy sets out how CinemaCult handles complaints and takedown requests concerning content published on cinemacult.com. If you are a User of CinemaCult, this policy forms part of your agreement with us. Complaints regarding copyright infringement are handled separately under our Terms of Use.
WHO WE ARE AND HOW TO CONTACT US
CinemaCult is operated by Green Samsara, Via Zotti 20, 47100 Forlì (FC), Italy.
INTERPRETATION
In this policy, defined terms have the same meaning given to them in our Terms of Use. In addition, “business days” means any day that is not a Saturday, Sunday, or public holiday in Italy.
WHO CAN SUBMIT A COMPLAINT
Whether you are a rights holder, a person featured in content on our Website, or any other User, you can use this policy to submit a complaint relating to CinemaCult.
HOW TO SUBMIT A COMPLAINT
If you have a complaint about content published on CinemaCult, or about the conduct of a User, please send it to customer-service@cinemacult.com or through our official contact form, including your identity, contact details, a description of the material concerned, and, where applicable, the specific URL(s) of the content. Each complaint is logged and assigned a unique reference number.
IMMEDIATE ACTION
Upon receipt of a complaint, the reported content is immediately removed or disabled as a precautionary measure, pending review. We acknowledge receipt of your complaint within 24 business hours.
INVESTIGATION AND VERIFICATION
We will take the steps we consider appropriate to investigate your complaint, in good faith, normally within 7 business days, unless we need further information or documents from you, in which case we will contact you. This includes assessing whether the content is illegal, non-consensual, or otherwise breaches applicable regulations, and, where necessary, requesting supporting documentation or contacting the relevant rights holder, distributor, or licensed agency.
OUTCOME
If we determine that the content is illegal, non-consensual, or otherwise in breach of this policy, we will remove it permanently and notify you of our decision by email or other electronic message. If we determine that it is not, we will notify you of our decision in the same way, and the content may be reinstated.
RECORD KEEPING
We retain records of all complaints, investigations, and outcomes for at least 5 years for audit and compliance purposes, including the reference number, receipt date, actions taken, outcome, and communications with the complainant. Personal data you provide when submitting a complaint is processed in accordance with our Privacy Policy.
UNJUSTIFIED OR ABUSIVE COMPLAINTS
If you submit a complaint under this policy, you confirm that it is made in good faith and to the best of your knowledge. Complaints that are wholly unjustified, abusive, or submitted in bad faith may be disregarded, and we reserve the right to restrict further submissions from the same complainant or, where you are a registered User, to suspend or terminate your account.
