Billing Question
1) How do I cancel my subscription?
Click here to go directly to your profile, then click “cancel” next to your subscription. Done! You can also ask our customer support for help. After you cancel the re-bill, you will still have access to CinemaCult.com for the duration of your last paid subscription.
2) Have your subscriptions an authomatic rebill?
The monthly subscription and the trial have an automatic rebill. The 6-months subscription has no rebill. If you want to go on with your subscription, you must do it manually.
3) I forgot my username or password
If you have forgotten your password click here and create a new one. If you forgot your username write to our customer support.
4) How do I update my billing information?
Click here to update your billing information.
5) How do I change my email preferences or unsubscribe from your email list?
Click here to update your email preferences.You may also unsubscribe by clicking the “Unsubscribe” button at the bottom of any email.
Technical Questions
1) What are the different types of video formats you offer and which should I use?
All videos are in MP4 format. They works with the most common players (Windows Media Player, QuickTime…) and are downloadable. Of course you can see all the clips in streaming from your browser.
2) How do I download clips?
You can click with the right mouse button on the image previews you find in any movie review. Then choose “Save Link As” or the most similar from the menu.
If you are still having trouble please reach us at the following email address customer-service@cinemacult.com
