1) I proceed with subscription but Verotel doesn’t accept my subscription. What can I do?
You can ask directly VEROTEL CUSTOMER SERVICE. If you have a trouble, you can also write us at webmaster[at]cinemacult[dot]com sending your complete name, surname and email you used to subscribe. We’ll contact Verotel for your case and then we’ll tell you. DON’T send your credit card number, only name and email address.
2) Have your subscriptions an authomatic rebill?
The monthly subscription and the trial have an automatic rebill. The 6-months subscription has no rebill. If you want to go on with your subscription, you must do it manually.
3) How do I unsubscribe from CinemaCult.com?
For CCBill users: CLICK HERE to go directly to the CCBILL CUSTOMER SERVICE.
For Verotel users: visit Verotel’s Billing Support page and click on “cancel membership”.
Cancel the rebilling function of your subscription will NOT automatically shut off your access to CinemaCult.com. After you cancel the re-bill, you will still have access to CinemaCult.com for the duration of your last paid subscription.
If you have difficulty unsubscribing, write us at webmaster[at]cinemacult[dot]com and a representative will respond to your request shortly!
4) I have a question regarding charges to my credit card. What do I need to do?
5) What are the different types of video formats you offer and which should I use?
All videos are in MP4 format. They works with the most common players (Windows Media Player, QuickTime…) and are downloadable. If downloaded they’re usable by you forever, whether your subscription remains active or not. Of course you can see all the clips in streaming from your browser.
6) How do I download clips?
You can click with the right mouse button on the image previews you find in any movie review. Then choose “Save Link As” or the most similar from the menu.